You know, i've ordered $10,000+ worth of parts over the past few years from summit, and I have never ever been let down by thier customer service. Any time i've had a problem they've fixed it 200% no questions or complaints. I've sent back things that were pretty torn up from a product or two where i tried to go the cheaper route and failed. I've gotten free stuff from them, T-shirts, hats, enough stickers to wallpaper my house. They always pay for return shipping! i've had them credit my account the amount it cost me to fix a pair of tailpipes i bought that didn't slide together as easily as i had hoped. Today i returned a set of fittings for my line lock that i bought about 14 or 15 months ago no questions asked, and emailed me a shipping label to return it. I was gonna post this before because i they have been so great to me and my friends over the years, they deserve a giant thank you.