A couple weeks ago, I had a front caliper go bad, so I ordered a 10th anniversary front caliper kit from buyfordracing.com. I went to install them a couple days ago, only to find they didn't come with banjo bolts, and neither my stock ones, or the ones that came with my stainless lines would fit. I was pretty unhappy to have to wait till midway through next week and pay $18 for the two bolts, so I thought I would send the company an email and tell them they should advertise them as not coming with all necessary hardware for the install. What I got in response to my email was extremely unprofessional. Enjoy:

My initial email:
----- Original Message -----
> From: dmcconne@vt.edu
> To: infodpm@comcast.net
> Sent: Saturday, March 21, 2009 11:44:15 AM GMT -05:00 US/Canada Eastern
> Subject: problem with 10th Anniversary caliper kit
>
> I recently bought a 10th Anniversary cobra caliper kit from you. I went to
> install them on my 95 cobra, only to find that neither my stock banjo bolts,
> nor my bolts from my new braided stainless brake lines will fit. Why did
> these
> calipers not come with a banjo bolt? I mean come on. All they have is a
> rubber
> plug. I would think that since these are brand new calipers, you would not be
> expected to use your old banjo bolts. I am now having to put the car on hold
> for several days while I wait for my ford dealer to get them, and then I get
> to
> pay $18 for two bolts. In the future, you should advertise them as coming
> WITHOUT necessary hardware, as they come with none, other than the retaining
> pin to hold the caliper into the bracket. I just felt that I should contact
> you
> about this because I am very unhappy.
>
> my order number was 6461.
>
> -Dan McConnell


Response #1:
Quoting infodpm@comcast.net:

> • Replacement front calipers with brake pads
> • Fits 1994-04 Mustang Cobra, Special Edition, and Mach 1 Mustangs
> • Can be used on M-2300-K  SHD Brake kit with the use of M-2321-A
> Â hardware kit
>
>
>
>
> Sorry that wasn't clear enough for you. Should we include EVERTHING else that
> is connected to the caliper like the chassis of the car? Take some personal
> responsibility here. If you didn't know what was necessary you should have
> asked questions PRIOR to ordering. The rubber plugs are to keep contaminates
> from getting inside the caliper.



-Ok, so apparently in that little area of part number nonsense, it somehow told me...but is that any way to respond to a customer? no. BUT wait it gets better! He decided to email me again, as if he had not been unprofessional enough the first time:

Response #2:
Quoting infodpm@comcast.net:

>
>
> Sorry, now I see your email address and it all makes sense.

I could not believe that a company would email someone back in such an unprofessional way. So I emailed them back, and I am sure to receive a response, which I will post here if I do.

My response:
Quoting dmcconne@vt.edu:

> I'm glad that you have something against Virginia Tech, very professional
> thing
> to include in an email. I will make sure to post this email in every mustang
> forum I belong to. I was not expecting you to send me banjo bolts, merely
> just
> letting you know that in the future, you should include in the description
> that
> it does not come with all necessary hardware, that is all. But thank you for
> insulting me. I will make sure to never buy from you again.

Just thought I would share this with everyone. The response I would expect from a company would be "I am sorry for the confusion, but it shows here (insert that part number section) that you would need a hardware kit. We will try to make it more clear in the future." but instead I got some kind of personal belittling, which is completely unprofessional and childish. Not the way to thank a customer for spending $250 with your business, especially in economic times when the automotive aftermarket should be glad people are spending money on these pleasure vehicles.