My buyfordracing.com experience...

**95riosnake** · 03-22-2009, 11:23 AM

A couple weeks ago, I had a front caliper go bad, so I ordered a 10th anniversary front caliper kit from buyfordracing.com. I went to install them a couple days ago, only to find they didn't come with banjo bolts, and neither my stock ones, or the ones that came with my stainless lines would fit. I was pretty unhappy to have to wait till midway through next week and pay $18 for the two bolts, so I thought I would send the company an email and tell them they should advertise them as not coming with all necessary hardware for the install. What I got in response to my email was extremely unprofessional. Enjoy:

My initial email:
----- Original Message -----
> From: dmcconne@vt.edu
> To: infodpm@comcast.net
> Sent: Saturday, March 21, 2009 11:44:15 AM GMT -05:00 US/Canada Eastern
> Subject: problem with 10th Anniversary caliper kit
>
> I recently bought a 10th Anniversary cobra caliper kit from you. I went to
> install them on my 95 cobra, only to find that neither my stock banjo bolts,
> nor my bolts from my new braided stainless brake lines will fit. Why did
> these
> calipers not come with a banjo bolt? I mean come on. All they have is a
> rubber
> plug. I would think that since these are brand new calipers, you would not be
> expected to use your old banjo bolts. I am now having to put the car on hold
> for several days while I wait for my ford dealer to get them, and then I get
> to
> pay $18 for two bolts. In the future, you should advertise them as coming
> WITHOUT necessary hardware, as they come with none, other than the retaining
> pin to hold the caliper into the bracket. I just felt that I should contact
> you
> about this because I am very unhappy.
>
> my order number was 6461.
>
> -Dan McConnell

Response #1:
Quoting infodpm@comcast.net:

> â€¢ Replacement front calipers with brake pads
> â€¢ Fits 1994-04 Mustang Cobra, Special Edition, and Mach 1 Mustangs
> â€¢ Can be used onÂ M-2300-K Â SHD Brake kit with the use ofÂ M-2321-A
> Â hardware kit
>
>
>
>
> Sorry that wasn't clear enough for you. Should we include EVERTHING else that
> is connected to the caliper like the chassis of the car? Take some personal
> responsibility here. If you didn't know what was necessary you should have
> asked questions PRIOR to ordering. The rubber plugs are to keep contaminates
> from getting inside the caliper.

-Ok, so apparently in that little area of part number nonsense, it somehow told me...but is that any way to respond to a customer? no. BUT wait it gets better! He decided to email me again, as if he had not been unprofessional enough the first time:

Response #2:
Quoting infodpm@comcast.net:

>
>
> Sorry, now I see your email address and it all makes sense.

I could not believe that a company would email someone back in such an unprofessional way. So I emailed them back, and I am sure to receive a response, which I will post here if I do.

My response:
Quoting dmcconne@vt.edu:

> I'm glad that you have something against Virginia Tech, very professional
> thing
> to include in an email. I will make sure to post this email in every mustang
> forum I belong to. I was not expecting you to send me banjo bolts, merely
> just
> letting you know that in the future, you should include in the description
> that
> it does not come with all necessary hardware, that is all. But thank you for
> insulting me. I will make sure to never buy from you again.

Just thought I would share this with everyone. The response I would expect from a company would be "I am sorry for the confusion, but it shows here (insert that part number section) that you would need a hardware kit. We will try to make it more clear in the future." but instead I got some kind of personal belittling, which is completely unprofessional and childish. Not the way to thank a customer for spending $250 with your business, especially in economic times when the automotive aftermarket should be glad people are spending money on these pleasure vehicles.

**94REDGT** · 03-22-2009, 11:29 AM

Dan Get a phone contact number to the Customer Service and ask for the DIrector Of Customer Service... He can get to the person by your order number After talking to that person forward the emails to him and ask him/her for there bosses e mail address and forward a letter with copies of the e mails I am sure they will S====== that individual... There is no need for that response I WOULD NOT let this go Take care

**Sonic03snake** · 03-22-2009, 11:32 AM

You are not alone.

http://www.nmradigital.com/forums/sh...ht=ford+racing

**Slow01GT** · 03-22-2009, 11:33 AM

Wow Dan I don't think I have ever seen a company be that unprofessional or launch a personal attack on a paying customer. I hope they lose a good bit or business for this. Companies like that have no place in the industry.

**Silverhatch** · 03-22-2009, 11:34 AM

Wow. There a few write-ups on the Corral about them as well.

**How Much?** · 03-22-2009, 11:35 AM

Thats F'd up

**frankstang** · 03-22-2009, 11:41 AM

Someone over on the Corral just went through this exact thing with them a couple weeks ago. He didn't receive his order so he emailed them asking if it was sent out.
Right off the bat the guy from buyfordracing.com accuses him of stealing the order and trying to claim it wasn't received. No questions or anything, it went from, "Did you ship my order yet ?" to "You stole it."

**94svtcobra** · 03-22-2009, 11:49 AM

damn, the first email wasnt bad enough, but then to come back with a low blow

**95riosnake** · 03-22-2009, 12:09 PM

UPDATE! He responded with an even more childish email...

Quoting infodpm@comcast.net:

>
>
> We appreciate any and all advertising you would do for us. Just for the
> record it wasn't the VT part of the email address I was referring to. Had we
> sent you banjo bolts they would have been useless to you since our crystal
> ball is broke and we would have no way of knowing you had bought aftermarket
> lines. The banjo bolts the Ford deatimler is getting for you are probably
> useless with the new lines. Have a nice day.

I guess it was my first initial and part of my last name that he was referring to, that makes total sense.

My response:

Quoting dmcconne@vt.edu:

> I guess the part of my email address that you were referring to was my first
> initial and part of my last name, that makes total sense, my mistake...
>
> Actually, the lines are direct replacement stainless lines for a 94-98
> mustang
> cobra, which thankfully, I did not buy from you. The banjo bolts I will be
> getting will work just fine. Thank you for sending me something to add to my
> posts in the forums though, you're just making it easier to show your
> business
> for exactly what it is. I have already received several responses showing
> other
> customers who have had similar experiences, some far worse and childish. I
> hope
> that without your crystal ball, you can still see that I am going to turn
> away
> as many purchases from your business as possible. You have a nice day too.

**cam303** · 03-22-2009, 12:16 PM

Everyone on here should email them and let them know they screwed up. You should try and get members from other boards to do the same.

LETS BLOW THERE EMAIL UP!

Just dont mention anything about what site you got the info from.

**94svtcobra** · 03-22-2009, 12:19 PM

dan I guess your name explains alot? lmao

**95riosnake** · 03-22-2009, 12:20 PM

Yea, I guess us Irish people are too stupid to understand these complicated hydraulic brake systems! Man I should have gone to school for design and engineering! Oh wait, I DID!

**White5.0** · 03-22-2009, 12:25 PM

wow that is ridiculous. i cannot believe a company would have employees acting like this. its total BS. they should be doing everything they can to help you out if you are buying from them. even if its something you could have noticed before ordering who cares people make mistakes.

i would gladly email them like stated above

**94svtcobra** · 03-22-2009, 12:28 PM

Yea, I guess us Irish people are too stupid to understand these complicated hydraulic brake systems! Man I should have gone to school for design and engineering! Oh wait, I DID!

hahaha

**95riosnake** · 03-22-2009, 01:01 PM

> Quoting infodpm@comcast.net:
>
> >
> >
> > If you read HALF of the forums you claim toÂ you would never have bought
> from
> > us in the first place. Since you still don't get it it's the EDU part of
> your
> > address.Â You're stll wet behind the ears and think the world revolves
> around
> > you. Had YOU bought the correct brake lines for the calipers you would be
> on
> > the road right now. Is it the other companies fault for sending you the
> wrong
> > banjo bolts with the lines you bought? Had you bought the lines from us
> they
> > would have been supplied with the correct bolts. We can go on for days to
> > keep the post to the top if you wish. We only ask that you post the replies
> > verbatim instead of editing them to make your point. YOU bought the wrong
> > lines and hopefully learned that you shouldÂ take responsible for your own
> > actions. We've sold 3 sets of calipers overnight. If any part of it is due
> to
> > you please accept our thanks.

Quoting dmcconne@vt.edu:

> I hope you realize that alumni of Virginia Tech can use their email as long
> as
> they wish. I choose to not clutter my professional email account with emails
> such as yours, in an effort to be more professional, which I'm sure you know
> nothing about. My ears have been dry for a long time now. I am ending this
> childishness with you, as it will go nowhere. If you would like me to add
> anything else, feel free to respond.
>

**AdamantiumSilvr** · 03-22-2009, 01:19 PM

Dang, why people be gettin so butt anymore! Thats tuff!! Sorry to hear about this happenin to u.

**Martin0660** · 03-22-2009, 01:26 PM

Typical of the "dot" com sales / service in the first e-mail, then just stupid from that point on. As long as "we" shop for the cheapest price, we have earned this level of service.

**95riosnake** · 03-22-2009, 01:37 PM

Originally Posted by Martin0660

Typical of the "dot" com sales / service in the first e-mail, then just stupid from that point on. As long as "we" shop for the cheapest price, we have earned this level of service.

I have to admit I'm guilty of shopping purely on the bottom line price, but I will say that my eyes have been opened. I will buy from the good companies from now on, to hell with the lowest price.

**Martin0660** · 03-22-2009, 01:44 PM

Originally Posted by 95riosnake

I will buy from the good companies from now on, to hell with the lowest price.

I'm glad you got my point, I was going to add an edit as I didnt want you to think that was at you specifically. We are a powerfull group if we make our decissions based on quality, service, and price. If price is the main driver, places like this and Granacopy continue to thrive.

**95riosnake** · 03-22-2009, 01:48 PM

Originally Posted by Martin0660

I'm glad you got my point, I was going to add an edit as I didnt want you to think that was at you specifically. We are a powerfull group if we make our decissions based on quality, service, and price. If price is the main driver, places like this and Granacopy continue to thrive.

Nah, I caught what you were getting at. I hope that my efforts on here, svtperformance.com, stangnet.com, and sn95forums.com will help turn some business back to the quality businesses, and away from people like I have been emailing with today. I never thought I could get so fired up over something that started as a simple email expressing my thoughts on a purchase from a company, but I guess the world is full of a*******, so you are bound to run into one sooner or later.