Sounds like Jared is willing to do what is necessary to correct the problem, you really cant ask for more than that! It is very frustrating from a shop owner and consumers stand point when stuff like that happens. What is most important is that whoever is responsible does what they need to do to fix the problem. Everyone loses in situations like that but when the quilt party steps up to the plate to make things right, that is all you can really ask for. Stuff like this well always happen from time to time, I recently went through this with a new supercharger out of the box that self destructed, I feel your pain!
Mike
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