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Thread: Id rather put my weiner in a meat grinder than go back to autosupermarket again

  1. #1
    Senior Member Cam99's Avatar
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    Id rather put my weiner in a meat grinder than go back to autosupermarket again

    So I finished a call right by the autosupermarket in greensburg and I stopped in to buy a timing light. I tell the guy working the parts counter that I want a timing light (which is locked in a glass case) so he opens it up and he starts printing up the slip. He stops and says "man your getting a good deal this thing is coming up almost 80.00 bucks on the computer"...it's marked 39.99 on the timing light. He calls the manager and she procedes to come over to the parts counter. She immediately takes the offensive telling me that she's not selling it for 40 bucks in a very combative and rude tone. I tell her that's its marked with their price tag and was locked up in a case and I think they should honor the price. She tells me she can take maybe a couple bucks off, but say's quote" I'm not selling it for 40 bucks and thats the bottomline" She then tells me I'm trying to take advantage of the them ( as she franticly rips the price tag off the timing light) Now she's pissing me off. I begin to tell her that's it's not my fault that an employee mis-priced it and stop trying to make me look like the bad guy when the counterperson ( who was actually much better at dealing with the situation) gets a different timing light ( that was also tagged at 39.99) and asks if I want this one. No every pore of my bieng is screaming just walk away and buy one somewhere else, but I really just want to get a damn light and be done with it. So I take that one and when I look back up the ever pleasant Asst. manager is storming away. No thanks for understanding, no sorry for the situation, nothing. So the counter guy walks me up to the checkout and he says sorry for the mix up, and heads back. The clerk rings up the light, I pay with my debit card, and ask him for a customer service number. Well fast forward a few hours I go to pick up a cake and pay and find that I don't have me debit card. They never returned it back and in my irritated state I didn't notice. So now I call and verify my card is there. it is. This means a 45 mile round trip to get it back. When I get there The asst. manager has to get my card from her office. She drops it on the counter and walks away, never saying a word. I returned the light went 25 yards up the road and bought one at Advance (11 cents cheaper!). I can't believe how some managers handle situations. I could see be upset if someone is screaming making a big scene, but she treated me like shit before I even spoke a word. I will never return.

  2. #2
    ..::Dangerous Beauty::.. One Sweet Day's Avatar
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    that manager would have wished she would have called off today! And customer service would have a very long, very angry call! the price it was marked should be the price that is honored. hope you got names!

  3. #3
    far from a newb!!! INSANELY CRAZY's Avatar
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    man that nutz... definatly would have let her have a piece of my mind.. then made her fell bout 2" tall.
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  4. #4
    Senior Member Cam99's Avatar
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    Quote Originally Posted by One Sweet Day View Post
    that manager would have wished she would have called off today! And customer service would have a very long, very angry call! the price it was marked should be the price that is honored. hope you got names!
    I called the home office (with names) and he said that he would do the same thing. He also made no appologys for how she handled the problem. I told him I would be appauled if I, or one of my team treated one of my customers that way and I would never do business with them again.

  5. #5
    ..::Dangerous Beauty::.. One Sweet Day's Avatar
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    wtf!? whats the number, I'll call and say we aren't either! you don't treat customers like that! word of mouth is much more powerful than advertising! thats terrible business!

  6. #6
    Senior Member Cam99's Avatar
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    It was written on the original reciept which they kept when I returned the light. I believe it was the charleroi auto supermarket. Whichever one is the home office.

  7. #7
    Senior Member scott5's Avatar
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    i would be

  8. #8
    ..::Dangerous Beauty::.. One Sweet Day's Avatar
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    I worked for a martial arts school for almost five years. I single handedly doubled the school enrollment. After I left it went back down. :D They started to advertise but couldn't get student in there past orange belt (third belt earned). Customer Service is just as important if not more important than the products being sold.

  9. #9
    SCS Addict Stangman701's Avatar
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    Damn, that sucks man. I've always really liked Advance Auto. Sometimes the people working there aren't the brightest, but you'll get that anywhere. I was really surprised one time when I was there and just thought I'd ask them for a speedo cable for my 85(thinking there was about a 2% chance they'd even be able to order one) and surprise surprise they had one IN STOCK Also as an added bonus the last two that I've gone to have had good looking girls working there .... Bellevue and Harmorville before you ask
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  10. #10
    Right Wing Nut Dragger Troll's Avatar
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    That sucks, Cam. I know how to make Molotov Cocktails if you're interested. Sounds like spending 2-5 in the state pen for terroristic threats and property damage would be better than grinding your weiner.
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  11. #11
    More RPM !!! Martin0660's Avatar
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    I gave up on them a long time ago, exact same crap, no customer service, crap for inventory, etc. When I need something In a pinch I usually go to Adavnce, they likely dont have it wither, but I can usually pick it up at their Youngwood warehouse. Most time i can plan my projects far enough ahead, that I order all my basic parts from rockauto.com

    Bob Myers

  12. #12
    Formerly 2011 GB/CS & CST 03 03 OW SVT's Avatar
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    Quote Originally Posted by Troll View Post
    That sucks, Cam. I know how to make Molotov Cocktails if you're interested. Sounds like spending 2-5 in the state pen for terroristic threats and property damage would be better than grinding your weiner.
    Diffenatly don't want to put the weiner in the meat grinder.
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  13. #13
    Large Member jpanchalk's Avatar
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    pres@autosupermarket.com

    Cam99 - I's shot an email to this address, as you may not have talked to the head dude.

    Everyone else - the best way to get back at crappy customer service is to let them know word has been spread, and that we won't ever do business with them based on how Cam was treated.

  14. #14
    ..::Dangerous Beauty::.. One Sweet Day's Avatar
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    Quote Originally Posted by jpanchalk View Post
    pres@autosupermarket.com

    Cam99 - I's shot an email to this address, as you may not have talked to the head dude.

    Everyone else - the best way to get back at crappy customer service is to let them know word has been spread, and that we won't ever do business with them based on how Cam was treated.
    yep, thats what I was saying;)

  15. #15
    Right Wing Nut Dragger Troll's Avatar
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    Most Advance Autos and Auto Zones treat me decent. However, my home-base Advance Auto (Connellsville) blows balls big time. I was in there at lunch-time a few years ago getting some windshield washer or something very easy to ring up. No parts or anything. I was standing in line behind 5 or 6 people. There was one older gentleman working the register and I did notice 3 people in the back handling ONE phone call. The old guy out front gets jacked and yells into the back, "HEY, HOW BOUT A LITTLE HELP OUT HERE?" It was one of the funniest things I've ever seen. The best part is that instead of coming right out and helping him, they just gave him attitude and excuses why it took 3 of them to handle the ONE phone call. A guy I work with was with me and every time we went in there after that, he'd go into the back of the store and cover his mouth and yell, "HOW BOUT A LITTLE HELP OUT HERE".

    I'm still LOL at it now.
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